94%Would buy again
Bought the starter pack after comparing three or four other places, mostly because the price was lower and the reviews looked decent. The contents were laid out properly and everything I needed was there. Took about a week to arrive which was fine, and the tracking updates were accurate. I've used it for a couple of months now and it's been reliable, and the account set up was painless. Glad I…
Read moreCompared with the bigger names I usually use, this was a bit more fiddly to get going. I had to make an account and verify my email before I could even look at the prices. Once in, the items were fine and the delivery arrived within the window they gave. Still, the first order took longer than I wanted and I am not sure I would rush back.
Read moreI had been using a rival firm for some years, and I thought I would try Hydaway to see how it measured up. In my view the ordering was more straightforward and the customer details were kept neatly on file. The delivery arrived promptly and the item was in good order. It is not quite the cheapest I have seen, but the difference is small and I am content with it. I shall be placing my next order…
Read moreOur old immersion heater packed in on a Sunday so we needed something sorted fast. Looked at a few places before settling on Hydaway, mainly because the delivery dates looked realistic. Ordering was simple enough and the price was a bit above the cheapest I found but not by much. Only niggle is the confirmation emails came through in bits over the course of the afternoon.
We were heading off on holiday and needed the right kit before we went. Hydaway seemed the best value of the bunch. Took a couple of days longer than I wanted to arrive, but it got here in time.
Booked it quickly on my phone and the app made it easy to pick what I wanted. Only downside was the confirmation email took a while to arrive, maybe a couple of hours. Otherwise sorted and I'd book again.
The reorder button on the account page is the bit I like most, saves me hunting through old emails. Sent it off from my phone on the bus and it was all done in a minute. Delivery took three days which was fine. Only thing is the app logged me out twice when I was trying to check out, so I had to start again.
Bought the starter kit to see if it was worth moving over from my usual brand. I looked at three other sites first. The kit itself was fine, though it came slightly more expensive than the others once the postage was added. Delivery was quick and the instructions were easy to follow.
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com. The company presents its catalogue directly to shoppers online, with orders placed and managed through its own site rather than through a high street presence. Its customers are people who prefer to buy from home and browse a selection of goods in one place.
