Honour

The free delivery threshold was the main reason I went with them, and it turned up exactly as promised on the site. Only niggle is the tracking said next day and it actually came the day after, which is a small thing but I noticed. Price was fine, a bit less than the big supermarket site for the same kitchen scales. Packaging was tidy and nothing was damaged, so no real complaints.

I have been a customer for about eight years now and this order was disappointing. The pillow I wanted was listed as in stock but it was actually backordered, and nobody told me until the day it should have arrived. When I rang, the lady was helpful and sorted a refund, but it took most of a week to show in my account. The rest of my order was fine and the prices are still good.

I bought the stair gate because my grandchildren keep visiting and I wanted something safe for the top of the stairs. It fitted the opening well once I'd read the instructions carefully. The packaging was clear and the parts were all there, which I appreciated. I would have liked a fuller guide for the wall fixings, but it has been solid for weeks.

Compared to the other two sites I had open, this was a few pounds cheaper for the same bedside lamp. I went for it mainly for that reason. It arrived a day later than the nearest alternative but the lamp itself is well made and the bulb fitted straight away.

I ordered the cotton bedding set from them in the spring and it arrived within the week, well packed and crease free. The duvet cover fits my old king size bed properly, which I was rather worried about. The customer service team answered my sizing question promptly and kindly when I rang. I would certainly order from them again.

The lightweight travel umbrella I bought from them has proved very sturdy through a wet fortnight in Cornwall. Ordering was straightforward and the confirmation email arrived straight away. I did wonder whether the price was a touch above what I'd paid elsewhere, but the handle is comfortable and it folds neatly into my bag.

Honestly really happy with this one. Ordered a jumper on the app on a Sunday, got it Wednesday. Fits well, feels soft, no complaints at all. Will be back for sure, already eyeing up another one lol.

Ordered a hoodie and it came, but the colour is a shade darker than the photos. Fine for me but not quite what I expected. Delivery was quick though. Would maybe try again.

I'd never bought from them before so was a bit nervous, but the account setup was quick and the password reset email came straight away. Ordered a gift box for my mum's birthday and it arrived before the date they gave. The wrapping was nice and the card was included. Price was about average compared to other shops, nothing special there.

Ordered a set of garden hose fittings and they were fine, though I would have paid a little less elsewhere. The problem came when one fitting was the wrong thread size and I had to send it back. The returns form was fiddly and the label took three days to print, so the whole thing dragged on. They did eventually refund me and the replacement was right.

Been buying work boots from them since they first started, and this pair is much like the last. The delivery was a couple of days, which is about normal for me. Sizing is reliable and the leather has held up well. Nothing to report beyond that.

My old backpack had finally given up so I needed something for uni. This one has loads of pockets and the zips feel solid. Ordered on the site and it came the next day. Happy days.

Before buying a new mattress topper I checked two other shops and this one came out cheapest for the same thickness. Ordering was simple and the delivery slot I picked was honoured, which was a nice surprise. The topper came rolled in a box and was fluffed up within a day. Customer chat answered my question about cleaning within minutes. Really happy with it so far and it's already made my back feel better.

Looked at three places before I picked them for a new set of bike lights. Their price was the lowest by a few quid and the checkout was quick, took about five minutes on my phone. Bulbs arrived in two days and everything worked first time. Would use them again for sure.

The gentle face cream I bought is exactly what I'd been looking for after years of trying others. It arrived quickly and the tub was sealed properly. I have used it every night for a month and my skin feels calmer. Happy customer here.

I needed a replacement waterproof jacket for cycling to work and this fits the bill. The sleeves are a good length and the hood sits well under a helmet. Ordered on a Monday and it turned up on Thursday.

I'd normally pick up a similar shirt from the high street, but this one from them was noticeably better quality for a bit less. The collar holds its shape after a wash and the buttons feel sturdy. Checkout was quick and the order turned up in four days. The only thing I'd flag is the returns form, which took a while to find on the site.

Compared to my old pair these are way better for the money. Battery lasts ages and the case is tiny. Ordered them on a lunch break and they came quick.

ordered the trainers on the app, took about 3 mins. arrived in 3 days. fit true to size and comfy after a few runs. only thing is the laces are a bit short so ended up buying longer ones. otherwise sound, would get another pair.

Compared with the high street shop I usually use, this was a fair bit cheaper for a similar wool throw. The colour matches the photos and it feels warm without being heavy. Sent out the next working day and turned up within three days, so no complaints there.