Farlows

This was the cheapest of the four sites I checked for a set of kitchen scales, and the scales have been accurate every time I've used them. The ordering process was quick. The only thing I'd mention is the delivery took a couple of days longer than I expected, but the item came well packed.

I needed a replacement lid for a saucepan I have had for many years, and I was rather pleased to find one here at a sensible price. The order was straightforward and the lid arrived within the expected time. It is not quite the same shade as the original but it fits well and I am content with it.

Ordered a phone stand on the app during my lunch break and checkout took about two minutes. It arrived the next day and works perfectly with my desk setup. Nothing to complain about, would order again.

Honestly love this place, I've ordered a hoodie and a tote bag and both were really good. Quick to get what you want on the site and the stuff arrived in a few days. The tote is bigger than the photo made it look which was a nice surprise. Will definitely be back for more.

Compared with the big chains I usually check, this was a fair bit cheaper for a set of cushion covers, and the fabric is thicker than I expected. I'm a bit fussy about how things look in the lounge and they fit the sofa cushions well. The order was simple and it came within a few days, no fuss.

Compared with the usual big names, this was better value for a set of socket bits and the pieces are solid steel with clean markings. I've used plenty of these over the years and they're as good as the ones I paid double for. Ordering was clear, I could see stock levels before paying, and it arrived the next working day. Nothing to fault really.

The hoodie is heavier than I thought it would be and the stitching on the hood is neat. Knows what a decent cotton blend should feel like and this is one. Fits true to size.

Bought a pair of running trainers and they came up a half size smaller than the chart said they would. The returns form was fiddly, I had to print a label and it took ages to find the right option. Not the end of the world but I had to pay postage to send them back and I'm not keen.

My work laptop charger died on a Monday and I needed a new one before the big presentation on Thursday. Ordered it from my phone on the Monday evening and it arrived Wednesday morning, which saved me. It works perfectly and the price was far lower than the manufacturer's site. Got a confirmation email straight away and tracking updates along the way.

Compared it to the big name sites and this was way cheaper for the same phone case. Checkout was quick, I did it on the app. Arrived in two days, nothing to complain about.

I've been ordering from them for about eight years now and I'm still happy with them. The prices are reasonable and the site has always been easy enough to find my way round, even after they changed it. Last month I ordered some garden gloves and a bird feeder and both turned up in good order, within the week. The customer service people have always been polite when I've had questions.

I've been a customer for years now, mostly for kitchen bits and the odd gift. This time I needed a replacement stopper for a glass storage jar my mum gave me, and I couldn't find one anywhere else. Ordered it on the site on a Tuesday night and it turned up the following Monday, well packed and exactly the size I needed. Price was fair too, nothing silly. Will keep coming back.

The storage boxes arrived in two separate parts from different parcels which was a bit annoying, the lids turned up a day after the bases. Price was good though, a fair bit less than the big homeware shops for the same set. Had to message the site to sort it out and they replied the next morning. Still a decent buy for what I paid, just wish it had come together.

I needed a birthday present for my sister and was panicking because it was already the Thursday. Ordered a candle set on the Wednesday night and it turned up Friday morning, which was spot on. The candles smell nice and the box was pretty without being over the top. Only minor thing is the checkout kept asking me to confirm my address twice.

I bought a set of bathroom mats a couple of years ago and have been buying bits from them ever since. The mats have held up well through lots of washes, the backing has stayed put, which was my main worry. I've ordered towels and a shower caddy too and everything has arrived packed nicely and on time. I'd say they're a good shop to know about.

I ordered a pair of blackout curtains and the fabric is nice and thick, which was the main reason I picked them. The drop was right but the width came up a few centimetres narrower than the listing made it seem, so they don't quite meet in the middle of the window. Delivery took about five days and the packaging was fine. It's a small niggle but I'd have liked a clearer note about the width.

Checked a few places before ordering a dress for a wedding, and this was the cheapest by some way. The material is lovely and the fit was good. Ordering was quick and it arrived in time, which was the main thing.

Compared with the big name sites I usually use, this was a good deal cheaper for a set of drawer liners. I wasn't sure at first whether they would fit the old dresser, but they did, and the instructions on the page were clear. Checkout was simple and I got a confirmation email straight away. Customer care answered a quick question I had within the hour. Very pleased, thank you.

Know my way around a socket set and this one is better than I expected for the price. The ratchet clicks smoothly and the 3/8 drive sockets fit tight with no rounding off. Markings are clean and easy to read. Took about three days to arrive which is fine.

Ordered a hose reel on my phone in between meetings and I was surprised how quickly it came. The hose is a decent length and the reel winds back smoothly, which is what I wanted. Price was fair for what you get. Delivery was on time with no drama.