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Divan Base Direct

20 reviews
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95%Would buy again

Ordering
Service
Price
Delivery

This score is based on 20 real reviews

Reviews (20)

found it cheaper elsewhere but stuck with them

Compared with the other two sites I was looking at, this one had the sofa I wanted in a fabric I could actually see properly in the photos. The other sites were cheaper on paper but their delivery charges wiped that out. Here the delivery was included and they gave me a two hour window the morning of. The sofa is comfortable and the seams look neat. Would order from them again without thinking twice.

Lisa V.
1 person found this helpful

Ordered the same recliner again

Bought the same recliner I had from them a few years back, the replacement is just as comfortable and the mechanism still works smoothly. I've bought from them for a long time now, through various house moves, and the service has always been dependable. The order was simple and the delivery came on the day they said. Nothing has changed and that's exactly why I keep coming back to them.

John C.
1 person found this helpful

A sturdy armchair, though the wait was longer than I'd hoped

I bought a wing-back armchair from them in the spring and I'm very pleased with the build. The upholstery is firm and the legs are solid. The delivery date slipped by about a week, and I did have to ring customer services to find out why, though they were polite when I got through. I'd still say it's a good chair for the money.

Susan S.
1 person found this helpful

Quick and easy

Honestly the bedside lamps look better in real life than on the screen. Ordered on my phone in about two minutes and they came in two days. Would get more stuff from here.

Ella G.
1 person found this helpful

needed a cot mattress fast

Our little one outgrew the old one so we needed a new cot mattress in a hurry. Found one in stock and it came the next working day. It's firm and fits the cot snugly. Decent.

Kasia B.
3 people found this helpful

needed a proper dining set for the holidays

We were hosting Christmas this year and our old table had a wobble that no amount of folding card would fix. I know my way around furniture shopping, so I went straight to the dining section and filtered by seats and extending length. The set I chose has held up well and the finish is smooth.

Christine C.
5 people found this helpful

Bought the oak dining table

Bought the oak dining table with the extendable leaf and it's solid, the join is tight and the finish is even. Ordered on a Thursday and it turned up the following Tuesday, boxed well with the corners padded. Assembly took me about an hour with the allen key they include. Happy with it.

Mark L.
1 person found this helpful

reasonable but not the cheapest

Honestly it's a fair site and the range is good for what I needed, a set of outdoor cushions and a throw. I did check two other places and this was a bit dearer than one of them for the same cushions. The cushions are nice and the throw is soft. Returns are a bit fiddly, you have to print the label yourself.

Julie H.
4 people found this helpful

way better than the other site

The other site I tried wanted me to make an account just to see the price, this one let me just buy. Got a little bookshelf for my room and it's sorted. Checkout was dead easy, no faff at all. Would use again.

Ethan W.
2 people found this helpful

bedside lamps look nicer in person

Honestly the lamps look way nicer in person than the photos, the brass bit is more gold. Got them in a couple of days. The packaging was a bit bulky for what it was though, lots of cardboard to bin.

Charlotte M.
5 people found this helpful

wardrobe door was damaged

Ordered a sliding wardrobe and one of the mirrored doors arrived with a chip along the edge. I had to send photos through their form and wait nearly a week for a reply before anything happened. They did send a replacement door in the end but it added another ten days to getting the wardrobe built. The product itself looks fine now but the wait put me right off.

Adam A.
6 people found this helpful

better than the big chain option

Compared to the big chain's website this was much simpler to get through, the filters actually worked and I could find a reclining chair in about five minutes. The chain wanted me to create an account before I could even see prices. Delivery was a bit later than I wanted but the chair was well packed and the colour matched the photos.

Michelle V.
2 people found this helpful

Needed a rug for the new place

We'd just moved and the living room looked bare, so we needed a rug that could take a lot of footfall. Looked at a few options and picked one with a low pile and a neutral colour. It's soft underfoot and the size was exactly as listed. Good spot to start the new flat off.

Jessica M.
2 people found this helpful

sofa arrived fast and fabric looks right

The fabric was the thing that made me pick them over the other two sites I had open, because the photos showed the weave properly and it looks just like that in the room. Delivery took under a week and the drivers rang ahead, which was nice. The only niggle is the checkout wanted me to tick about four boxes for marketing emails before I could carry on, but that's a small thing.

Sophie H.
2 people found this helpful

still going back to them

They're the place I go back to, I've been buying bedding and small bits from them for about eight years now. Quality has stayed the same and the returns are never a fuss when I've needed one. Prices have crept up a little but not enough to make me look elsewhere. Reliable, and I know what I'm getting.

Susan B.
2 people found this helpful

first order and it was pretty painless

First time ordering from them and the first thing I noticed was the tracking page, which showed exactly which day the van was coming. The bed frame came in a flat pack and the instructions were clear enough that I did it in an evening on my own. Customer chat answered my question about the slats within a couple of minutes. Would order again.

Toby K.
1 person found this helpful

Not as sturdy as the other shop

I've been buying from this place for years so I checked them against a shop I used to use. The shelving unit I got this time feels lighter and flimsier than the one I bought from the other shop a while back, even though the price was similar. Delivery was fine and the box was in good nick. I'd still order from them but I'd look harder at build quality next time.

Amit C.
1 person found this helpful

Quick order, happy enough

Ordered a bedside table on my phone during my lunch break and it was done in a few minutes. Delivery came two days later as promised, the box was in one piece. Only thing is the app kept logging me out so I had to type my card details twice.

Joe R.
3 people found this helpful

Checkout was the quickest of the lot

Compared three sites before I picked this one and the checkout here was the quickest of the lot, I didn't have to make an account or sign up to anything. The delivery date was shown before I paid, which I liked, and the sofa I wanted came with the right fabric swatch option. Nothing went wrong, the order confirmation landed straight away and the van turned up on the day they said.

Nadia S.
1 person found this helpful

Needed a new bed frame quickly

Our old frame gave way one night so I needed something sorted fast. Found a double platform bed in stock and ordered it lunchtime. The frame itself is decent enough and went together without drama, though the slats took a bit of wrangling to line up. Good value for what it is.

Emeka W.
0 people found this helpful

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Online shopping | Homeware | Merchandise

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