90%Would buy again
Ordering for the first time and it went smoothly, which I did not expect from a site I had never used. The checkout was quick and the confirmation came through straight away with a clear delivery date. I got a text the morning it was due and the courier turned up in the window they gave. The item was exactly what I wanted and nothing was damaged. I will be ordering from them again for sure.
Read moreI needed a replacement charger for my mobility scooter and went to them because I had bought from them before. The order itself was fine and the charger worked straight away. What let it down was the return of the first unit, which dragged on for nearly three weeks before the refund showed up. I had to ring twice to get anyone to look into it. Eventually sorted but it was a tiresome process.
Read moreI needed a replacement for a scooter that had finally died on my daily commute, so I knew exactly what spec I was after. The range on the site is decent and the spec sheets are honest, which I appreciate. Delivery took four days rather than the two they quoted, and the courier left it with a neighbour without asking first. Nothing major but I did have to chase it. The bike itself is solid and…
Read moreI needed a replacement charger for my mobility scooter and went to them because I had bought from them before. The order itself was fine and the charger worked straight away. What let it down was the return of the first unit, which dragged on for nearly three weeks before the refund showed up. I had to ring twice to get anyone to look into it. Eventually sorted but it was a tiresome process.
Compared to the place I used to buy from, this felt a bit less polished, though I am not sure if that is a fair comparison. The order went through without trouble but the customer email took two days to reply to a question about the warranty. The item was fine when it arrived and the price was about the same. Would probably go elsewhere next time.
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Direct Bikes is an online retailer based in the United Kingdom that sells electric scooters, mobility scooters and related accessories. uk presents its range by category, covering personal electric scooters for commuting and leisure as well as models aimed at riders with reduced mobility. Its catalogue is organised so that customers can compare features such as battery range, motor power and folding design before ordering.
Customers buy from the site and have their orders dispatched to addresses across the United Kingdom. The business also supplies spare parts, batteries and replacement components for the scooters it sells, which keeps owners able to maintain their machines after purchase.
