Cottsbury

Honestly it's fine but not brilliant. The item was a bit different to the pictures, smaller than I expected. Customer service took a couple of days to reply when I asked about it.

Lost my phone charger on a train and needed one for work the next day. Found it here, ordered at lunch and it was on my doorstep by the evening. Simple checkout and no faff.

Compared it to the big high street chain first and the same kettle was about a fiddy quid cheaper here, which is why I went for it. Ordered on a Monday and it came the following Thursday though, which is a long wait for something you need. Packaging was fine and it works, just wouldn't rush to order again if you're in a hurry.

I needed a new pair of work boots for a site job starting the next week and the old ones were falling apart. I've bought from this company for a few years now and usually they're spot on. This time the boots took four days to arrive, which felt a bit slow given I'd paid for next day, though the boots themselves are solid.

Compared it with a big marketplace seller first and this was noticeably dearer for the same blender, so I nearly went elsewhere. Ordered here because I wanted the warranty to be straightforward. Delivery was quick enough and it works well, but I did think the price was a bit steep.

Got a pair of trainers from here as my first order. Went with my usual size and they fit fine. Came in a proper box, no damage, and the delivery was spot on. Happy enough with it.

Bought a candle set for my sister's new flat and used the gift wrap option. It came looking nice and ready to hand over. Delivery was on time and nothing got broken, which is what I care about most.

Went with this over a big online retailer because it was about the same price for the hair straighteners but came quicker. Only niggle is the box was a bit squashed on arrival. Still works fine.

I'm very pleased with my order, which arrived well within the time they quoted. The ordering process was clear and I was able to follow each step without difficulty. When I had a query about the item, the customer care team replied courteously and resolved it the same day. I shan't hesitate to order again.

The account login still works the same as it did when I first signed up years ago, which I like. I've been ordering from them on and off since then and nothing has changed in a way that annoys me. Customer service has always answered when I've rung.

I wasn't sure what to expect since it was my first time ordering from them. The site was easy to find my way around and I got a confirmation email almost straight away. The order arrived the next working day and everything was exactly as listed. The returns page is clear too, so if anything had been wrong I'd know what to do. I'd order again, probably for the same kind of thing.

Compared it to my usual app first and this was a bit cheaper for the same trainers. The site kept logging me out halfway through checkout though, which was annoying. Otherwise fine, and they came in a couple of days.

My old cordless vacuum had given up after a decade of good service, so I needed a replacement quickly. I looked at several options before settling on this one, mainly because the returns policy seemed sensible. It arrived promptly and was well packaged, and the first charge went through without any fuss.

Biggest thing for me was the delivery window, they gave a two hour slot and the van turned up within it. Only thing is the driver rang the bell twice and I was in the shower. Would still order again.

Our old washing machine finally packed in on a Sunday and we had a week of hand washing before I could sort anything. Looked at a few sites and this one had the part listed with a clear fitting guide, which made the difference. Turned up two days later, everything was there and the instructions were easy to follow.

Honestly this was a really good first order. The site was easy to use and the checkout didn't ask me for loads of details. The dress came well packed, fits as described, and it's exactly what I wanted for the wedding.

Got the pop up hamper for mum's birthday and she was made up with it. Everything arrived in one piece, the cheese was still cold and the card was included. Price was about what I'd expect for a hamper like that, nothing to complain about really.

Really quick and easy, would use again. Ordered on my phone during a lunch break and it was all done in a few minutes. The checkout didn't ask me for loads of stuff and the confirmation came straight through. Delivery was a day later, which was fine for me.