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78%Would buy again

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This score is based on 9 real reviews

Reviews (9)

bought the 2 pack and it's been great

Picked up the two pack of replacement filters for the hallway unit. They're the right fit and it's been a good few months with no issues. Price per filter works out cheaper than the local shop, and the delivery fee was waived because I'd spent over the threshold. Sensible buy and I'd get them again.

Gareth L.
7 people found this helpful

lovely service, one small thing

The first thing I noticed was how neatly the order was put together when it arrived, with everything listed clearly on the slip. The site was easy to use and the team were polite when I rang with a question. My only small complaint is that the delivery window was a bit longer than I'd hoped, though it did arrive on the day.

Susan J.
4 people found this helpful

needed it for my sister's visit

I needed something dependable for my sister's visit next month, as her old one had given up. I found the ordering pages straightforward and I was grateful for the clear instructions. The customer team replied to my question within the hour, which I appreciated greatly. It arrived well packed and in good order, and I'm very pleased with it.

Parveen C.
4 people found this helpful

Cheaper than the other place

Found this after comparing with the other site I usually use. The same item was a few quid less here, which is why I went for it. Delivery took a day longer than they said but the item was fine. Would probably order again.

Mason E.
0 people found this helpful

Needed it in a hurry

I needed a replacement cable urgently for work so I went looking. The order went through fine but it took four days to arrive, which was longer than I'd hoped. The item itself was okay but nothing special. I'd think twice before ordering in a rush.

Daniel W.
1 person found this helpful

Better than the big high street site

I've bought the same kind of thing from two other UK sites over the last year and this one beats both. The filters actually work properly so I could narrow it down to what I needed without scrolling forever. Price was in line with the others and the stock levels were accurate. Good find.

Lauren F.
4 people found this helpful

ordered the bundle

Got the bundle with the extra accessories. Checkout was quick and the confirmation came through straight away. The parcel took longer than the tracking suggested and I had to chase it up. It's fine now that it's here but the wait was annoying.

Jonathan S.
3 people found this helpful

Quick and easy, would use again

Really happy with this one. Ordered on my lunch break, the checkout took about two minutes and everything came through when they said it would. Packaging was fine, nothing got damaged, and the order tracking emails actually matched what happened. Will be back for the next top up.

Gareth G.
14 people found this helpful

great first order

Honestly this was my first time ordering from them and it went really smoothly. The site loaded fast on my phone and checkout only asked for what it needed. Everything arrived in two days and it was exactly what I wanted. Going to order again for my flatmate's birthday.

Jodie B.
5 people found this helpful

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About Chums

Chums is a British online retailer that sells men's and women's clothing, with a particular focus on casual wear, sportswear and accessories. The brand is best known for its range of knitwear, jumpers and everyday essentials designed for a relaxed, outdoor-leaning lifestyle. The company trades primarily through its website, where customers can browse collections by category and shop across both menswear and womenswear.

Chums serves a broad customer base of shoppers looking for comfortable, practical clothing that transitions between work, leisure and travel. Orders are placed online and delivered within the United Kingdom, with returns handled through the company's own website process.

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