Cettire

Really happy with this one, the bag arrived in good nick and looks just like the photos. Ordering was quick enough on my phone, checkout took about two minutes. Only thing was the delivery came a day later than the date they gave me, but they kept me updated by email so I wasn't left wondering.

Needed something for my sister's birthday that I could get before the weekend. Found a jacket on the site and it got here in two days which was great. Only niggle is the price is a bit higher than on the high street sometimes but the choice is way better.

Compared to ordering from a big brand site, I found this one cheaper for the same jumper. It came quicker than I expected and the packaging was neat. Checkout was simple and I didn't have to make an account. Happy with it.

I found the site clear to navigate and the sizing guide was helpful when I was choosing a coat. The coat arrived well packed and the fit was just as described. I was grateful for the courteous email when I asked about the delivery date, and I have no complaints at all.

Ordered a pair of trainers from them last month and they turned up fine in the end. The return part was a faff though, I had to print a label and drop it at the post office and the refund took over a week to show up. Sizing was spot on. Wouldn't say no to ordering again but I'd check the returns policy first.

Compared with buying the same handbag from a department store, I found it considerably dearer once the import charges were added at the end. The order itself was simple enough and the bag arrived in a box with the dust bag inside. I did expect a little more when it came to the reply to my query, which took several days to come back. I shan't be rushing to order from them again.

Been buying from them for a few years now and it's usually a good experience, the designer pieces I've got have all been genuine and the photos match. Only niggle this time was the return on a jacket that didn't fit, I had to print a label and it took a while to get my refund sorted out. Would still order again though, I just keep an eye on the returns policy before I buy.

Bought a cashmere mix throw in the sale and it was half what I'd seen it for elsewhere. Delivery was fast, it came in two working days with a proper tracking link. It's lovely and soft and the colour is exactly as shown, great value.

I'd looked at a couple of other sites first for a pair of sunglasses. Price here was the best of the lot once I'd added the delivery, and the sunglasses came with a proper case. Delivery was quick and the email updates were useful. Would order again, these are my new favourite pair.

What struck me first was how clearly they show the duty and delivery charges before you pay, so there are no nasty surprises at the door. I've been buying from them since they started and I've never had a problem with an order. The tracking emails are always accurate and the parcel has always turned up when they said it would.