AEG

Our old oven packed in the week before Christmas and we needed something sorted before we had people round. I'd never ordered a big appliance online before and was nervous, but the site walked me through the sizes and the delivery date was clear. Driver was polite, took the old one away too, and the new oven works a treat.

Ordered the washing machine on my phone during my lunch break. The delivery slot was booked for the Thursday and they rang the morning of to confirm the time window, which was handy. Only niggle is the install engineer was not included so I had to sort that separately.

I looked at three or four other sites before settling on this one for a built-in fridge. The price was a little higher than the cheapest option, but the specs matched what I needed and the reviews were good. Ordering took a while because I kept going back to compare, but once I'd committed the delivery came on time and the driver was helpful.

Our old cooker finally gave up on a Sunday and we needed a replacement before the weekend guests arrived. We've bought from this site for years so I knew what to expect. Ordering was simple and the delivery slot they gave us was accurate to the hour. Installation was tidy and the new one heats evenly.

Honestly the returns process was a pain. Sent back a dishwasher that wasn't quite the finish shown in the photos and it took ages to get the return label sorted. Had to chase them twice by email before anything happened and the refund took over a week to show up.

the checkout was the bit that stood out, took maybe two minutes from basket to paid and i didnt even have to make an account. the site is a bit clunky on my phone though, kept scrolling back to the top when i tapped filters and it was annoying. order arrived the next working day which was fine. would order again tbh, just wish the mobile site was less fiddly.

First time ordering from them and I went in expecting a bargain, which it wasn't. The price was on the high side compared with a couple of other places I checked. The washing machine itself is good and arrived when they said, but I'd have gone elsewhere if I'd compared more carefully before paying.

I purchased a heat pump tumble dryer through the website last autumn, having been advised by my son that it would be gentler on our clothes. The order process was straightforward and the confirmation emails were clear about delivery. The dryer has been running for several months now without any fuss, and the drum is still spotless. I would be happy to recommend it to a friend.

the filter reminder light on the hob hood is the bit i like, it actually tells you when to change it so you dont forget. ordered replacements off the site and they turned up in like two days. nice one.

I've been buying from this lot for about twelve years now and I've had a few other brands in between. Compared to the one I switched from, the build quality on the fridge freezer I bought last spring feels much sturdier and it's been running quietly. The delivery chaps were careful with the stairs too. Happy customer.