The BS

Really good, got my payday loan sorted quick and the money was in my account in a couple of hours. No faff with the forms, just answered the questions and it was done. Would use again if I need to.

Bought the card top up on the app last night and it went through straight away. Money was on the card by the time I got to the shop. Quick and no faff.

I took out a mortgage with them last spring after a fair bit of thought, and I'm glad I did. The rate they offered was competitive and the adviser explained each stage without rushing me. The funds were released on the agreed date and the paperwork was clear throughout. They kept me informed by letter and phone, which I appreciated.

I needed a small loan to fix the car after the MOT failed, so I went with them because I've used them before. The payment went into my account the next working day. Paperwork was a bit of a slog but it came through.

Compared with the other option I had, this turned out to be a bit more expensive once the fees were added up. Set up was smooth and the transfer took a day, so it wasn't a disaster. I'd check the total before going for it.

I needed a bit of help covering the bills while I was between jobs, so I went back to them as I'd used them before. The application was quicker than last time. The money came through the next working day. The only thing that dragged was waiting for an email confirmation that took a few days.

Compared with my old bank this works out a fair bit cheaper for sending money abroad, so I switched last month. The rate is shown before I confirm, which I liked. Transfer landed in two days, no surprise charges that I could see.

Compared with the bigger high street banks I was looking at, this came out a fair bit cheaper for the monthly account fee, which was the main reason I went with it. Setting up the account was simple enough, just a bit slow on the ID check. The card arrived in about four working days. The app is decent but I did have to ring them once to change my direct debit date, which took longer than I'd have liked.

I needed a bank that I could manage from home after my husband passed, which is why I stayed with them. I've been a customer for over twenty years and they've always kept things simple. The app is easy enough once you've got used to it. Staff on the phone have always been patient with me and the statements arrive on time.

The cheapest option is somewhere else, but I'd rather pay a little more for something that just works. The account opened without fuss and the card arrived in good time. Fees are on the high side compared with others I've looked at.

Signed up on my phone during my lunch break and it took maybe ten minutes. Got approved the same day and the money landed in my account by the evening. Really happy so far.

Not the worst but it kept crashing when I tried to upload my ID, so I had to do it on the laptop instead. Once it was sorted it was fine and the money came through quick. Customer chat took ages to reply though, like an hour and a half.

Compared with the bank I was using before, the rates here are better and the app actually works properly. I signed up for a savings account and it took about ten minutes. The interest is paid monthly which I didn't expect and it's been right every time so far.

Honestly this is the best one I've used for sending money to my mum. It takes about two minutes on my phone, I can do it on the bus, and it's always arrived the same day. Just wish the notifications were a bit more useful but that's a tiny thing.

I took out a personal loan through them and the rate was about what I expected for my credit score. The repayment dates can be set to come out after payday which helped a lot. The app shows the balance clearly. Only thing I'd change is that the sign up asks for the same documents twice, and I had to phone to sort out a mismatch on my address.

I needed a way to pay the bills without standing in a queue at the post office, which is why I first signed up about six years ago. I've used them ever since. The statements are clear, the phone line picks up quickly when I need it, and the money always arrives on time. I've recommended them to my brother and he's just as happy with them.

I signed up for the current account and card a few months back, mainly for the overdraft. The card came in about four working days which was fine. Balance is easy to check in the app and the notifications are useful. Had one bit of trouble when a payment got declined that I thought should have gone through, but a quick chat sorted it.