Teal Swan

I needed cover for the car after my old policy ended in a hurry. Long-time customer here, so I'd expected the renewal to be smooth, but this year the quote went up more than I'd like. Claims are fine when you need them, but the phone queue at lunchtime was long and I waited around twenty minutes. Still, I've stuck with them because switching is a faff.

The monthly payment option on the annual plan is what sold me, since I didn't fancy a big lump sum at the start of the year. I'd looked at two other providers and their quotes were harder to compare side by side. Signing up took about ten minutes. The only niggle is the price is a bit higher than the cheapest quote I found, though it's not wildly off.

I would use them again without a second thought. The cover itself was sorted quickly and the paperwork came through in good time, which I appreciated. My only small grumble is that the renewal reminder arrived a fortnight later than I expected, so I had to chase it up myself. Otherwise it has all been very straightforward.

I've been with them for nearly eight years now. What I like most is that renewals just roll over and the app shows me exactly what I'm covered for. Had one claim a couple of years back and it was dealt with without fuss.

Worked with insurance and brokers for years so I know the product side well. Their policy wording is clear, the cover limits are where they should be and the claim process matches what they promise. Renewal was straightforward and the premium moved by a sensible amount for the year.

I needed a reliable cover for the family car when my husband stopped driving. I have been with them for nearly eleven years now and they have never let me down. The renewal reminder comes on time every year and the staff remember my name.

The specific thing I went for was the monthly payment option on the annual plan, and it saved me from paying a big lump sum in January. The price per month works out lower than the upfront rate of the other firm I looked at. The payment dates are clear and the reminders come a few days before the debit, which I like.

Good value for what you get, and I say that as someone who checks every renewal against the competitors. The quote was clear, the price stayed the same as the figure I was given, and nothing got added at the end. The bit I liked most was that the cover actually matched the description, which is not always the case with these.

Needed cover fast because I was starting a new job and had to drive to a site from Monday. Did it on my phone in the queue for coffee. Took maybe five minutes, the app asked the right questions and the confirmation came straight through. Got the documents emailed too. Really happy, sorted before I even got my coffee.

Way easier than my old provider, where you had to ring during office hours and wait on hold. Here it's all done online and I got my confirmation before the kettle had boiled. Nothing wrong with it really.

Verdict is it does what it should. Knew the product well from my last job so I could tell straight away the terms were sensible. Only niggle was the renewal email arrived a day late.

I was with another firm for years and switching here felt like a better deal from the start. The quote came back faster than the old one and the monthly figure was lower for the same level of cover. Setting up the account took about ten minutes and I haven't had any issues since.

Bought the new charger off the site on Thursday and it turned up Saturday. Plugs in fine and charges the phone quicker than the old one. Packaging was tidy and nothing got damaged.

Ordered the new plan on the app while waiting for the bus. The payment screen was fine and the cover started the same day. Didn't need to call anyone, which was the whole point.

Got the annual cover through the app on my lunch break. Took maybe five minutes to sign up, card details saved and everything. Only thing is the app kept logging me out when I switched to my email, so I had to type my password in twice before it let me in. Otherwise fine for what I needed.

Booked the appointment on my phone at about seven in the morning. Got the confirmation straight away but the date kept shifting around in the emails, which was a bit annoying. Other than that it was sorted.

Way quicker than my last one, which took ages to sort over email. Took about five minutes on the app and I had the cover card straight away. Dead easy, would do it again.

Tried three other providers before settling here, and the difference was in how the quotes were laid out. This one showed the excess and what was covered side by side, which none of the others did. Took me about fifteen minutes to get set up, so not bad.

Took out a fresh policy on the site last month when my old one was about to lapse, and the whole thing took me maybe twenty minutes start to finish. The quote came up straight away with no fiddly questions about my job that I didn't need to answer. Paid monthly, which suits me fine, and the documents landed in my inbox before I'd even closed the page. Nothing to complain about, just does the job for the money.

We had a landlord inspection coming up and needed proof the boiler had been serviced in the last twelve months, so I went looking for a proper certificate. The booking part was quick and the engineer turned up on the day I picked. The only small thing is the confirmation email took a while to land in my inbox, so I rang to check it had gone through.