Smithers of Stamford

Needed a new dressing gown after mine finally gave up in the wash and this one fits better than my last. The cotton is thick without being heavy and the pockets are deep enough for my phone. Quick to order and it turned up two days later.

Compared to the cast iron pans I had before, these are lighter and the handles run cooler, which I didn't expect. The coating is thinner than I'd like though and I'm not sure how long it will last. Delivery was quick and the price was fine for what you get.

Bought a bread bin for the kitchen worktop and it's roomier than I expected, the lid sits flat and doesn't rattle when you close it. Ordering was quick and straightforward and it turned up well packed. Only niggle is the colour is a touch darker than the photo, though it still goes with everything else we've got. Would buy from them again.

Got a phone stand for my desk and it's sturdy enough, didn't wobble at all. Checkout was easy, took like a minute. Arrived the next day which was sick. Happy with it.

Got the electric kettle to replace my old one and it boils in about two minutes. Ordered after work on the app and it was on the doorstep next morning. Love it.

I wanted a new fishing reel for the spring season and my old one had started sticking badly on the cast. Went through the options on the site and the filters made it easy to narrow it down to a few. The reel arrived with a spare spool and the drag feels smooth, though the handle is a little stiffer than the photos suggested. Delivery was quick and the price was fair for the spec.

I'd say this is a sound purchase for anyone wanting a decent garden hose reel without paying the garden centre prices. The reel is sturdy and the hose didn't kink once I'd set it up. I did find the delivery box was a bit battered when it reached me, though the contents were fine. Staff replied to my query within a couple of days.

The stitching is spot on on this throw, which is what I always check first. It's a proper tight weave and the colour hasn't faded after several washes. Knowing the fabric well, I'd say it's better than most at this price.

The phone case fits well and the buttons click properly, which is more than I can say for the last cheap one. Only thing is the colour is a bit darker than the photo. Quick delivery though.

Compared to the big chain I usually use, this was cheaper for the same bedside lamp and the bulb was included, which the chain charges extra for. Ordering was fine on my phone though the basket kept logging me out once. Delivery took three days, which was fine. Would order again.

Compared with the other place I looked at, this was about half the price for the same bread maker and the warranty was the same length. Ordering took a few minutes and the delivery was free over a small amount. Honestly a no-brainer for the money.

Compared with the other supplier I used for years, the blinds here are a lot easier to fit and came with all the brackets. I've been ordering from them since they started and the quality has stayed the same. Customer service has never let me down when I've had a query.

Still my first choice for kitchen bits after ten years of buying from them. Reorders are quick, the site remembers my details and I've never had a wrong item sent. Customer service has always answered my emails the same week, and the last parcel arrived when they said it would.

We needed a replacement boiler thermostat before the cold snap hit and the old one had packed in overnight. Booked the fitter online and they rang me back within the hour to confirm the slot. The engineer turned up on time and sorted it in under an hour.

It does the job but I'd expected a bit more from the price. The pillow is fine for sleeping on but the cover feels thinner than I'd like. The order arrived a day late and nobody got in touch about it, so I had to ring them myself.

Needed a new cot mattress before our second one arrived and the old one was on its way out. Ordered on my phone during my lunch break and it was simple to pick the size. The mattress came vacuum packed and was easy to get up the stairs. Happy with it.

The free returns label was printed and sent to my email within minutes of asking, which I didn't expect. Made sending the top back really simple. Will shop here again.

The refund took ages to come through after I sent the item back, nearly three weeks in the end. Only noticed because I checked the bank. The chat team was polite but couldn't tell me why it was delayed.

Ordered a desk lamp for my first flat and it arrived in one piece with the instructions in English. The fitting took about five minutes though the arm feels a bit wobbly when fully extended. Otherwise good value and easy to get on with.