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94%Would buy again

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This score is based on 18 real reviews

Reviews (18)

not worth the money

Honestly this was far too expensive for what it is and I'd have been better off with a basic model from elsewhere. The sound was fine but not dramatically better than my old set. Sent back a second set because the first didn't seem right and that was a faff.

Joan J.
1 person found this helpful

Needed a proper fitting

I needed a proper fitting after my old aids stopped doing much in group conversations. The hearing test was thorough and the audiologist went through the results with me step by step. The new aids are a clear step up and I can finally follow the football commentary again. Everything was done properly.

James B.
0 people found this helpful

Bought the rechargeable ear pair

Got the rechargeable pair for my dad's birthday and he's obsessed. The charging case lasts ages and he doesn't have to fiddle with batteries anymore which was the main thing. Set up was dead easy through the app and they sent a video link that actually helped. Honestly no complaints, he's been wearing them to the pub already.

Agnieszka H.
1 person found this helpful

Great first experience

Loved it, the whole process was smooth from the first booking to picking up the aids. The hearing test was done in a proper booth and the audiologist explained everything in plain words. Price was clear with nothing hidden. Would book again.

Sophie B.
1 person found this helpful

needed something for the tv

I needed something to stop having the telly on full volume since my husband's hearing has gone and it's been driving us both mad. The streaming device paired fine with the TV after a bit of fiddling with the cables. Sound is clear and we can both hear it now without the neighbours complaining. It took a few days longer to arrive than they said, which was a bit annoying.

Valerie N.
1 person found this helpful

Decent value for the money

Paid the upfront amount for the rechargeable pair and it worked out cheaper over a year than buying batteries every few weeks. The charging case lasts a good few days between top ups so I'm not constantly hunting for a socket. Signing up on the site took about ten minutes and the payment page was clear about what was included. Nothing flashy but it does the job for what I pay.

Graham S.
0 people found this helpful

Bought the rechargeable starter pack

Bought the rechargeable starter pack last month and the little drying kit was in the box which was a nice surprise. Used it on the bus this morning and the charging case is handy. Quick on my phone, took about two minutes to sort.

Lisa M.
1 person found this helpful

compared with the high street

I looked at the high street chains and a couple of online options before going with these, and the price here was a bit higher. What swung it for me was the fitting appointment included in the price rather than an extra charge. The audiologist took her time and the aids sound natural. Happy with the choice.

Aaron R.
1 person found this helpful

Bought the spare batteries bundle

I bought the rechargeable starter bundle and it came with the little drying kit which I didn't expect. Good value for what you get and the price was sensible compared with buying the parts separately. Everything arrived in a neat box with the instructions in plain English. Really pleased with it.

Charlotte H.
2 people found this helpful

far more comfortable than my last pair

I found these more comfortable than the pair I had from my previous provider, which had always been a bit loose. The audiologist was courteous and took time to explain the settings to me properly. I was grateful for that. They have been reliable since I started wearing them.

Judith S.
12 people found this helpful

First time ordering a hearing test

I booked a hearing test with them for the first time after my GP suggested it. The online form was clear and I picked a slot the same week. The audiologist explained the results properly and didn't push anything on me. Only slight niggle was that the report took a week to come through by email.

Jennifer D.
6 people found this helpful

needed something quick for work calls

I needed something because I kept missing bits on work calls and it was getting annoying. The sign up was quick on my phone, took maybe five minutes. Delivery of the rechargeable pair was a day later than they said, not a big deal. They work well for calls and I can hear people properly now, so yeah, happy enough.

Ahmed J.
1 person found this helpful

compared with the chemist ones

I'd tried the cheaper ones from the chemist first and they just whistled all the time. These cost more but they've been much more comfortable and the sound is nicer. The only thing is the wait to book a follow up was about two weeks, which felt long.

Gillian S.
0 people found this helpful

Quick and easy hearing test

Would use again, the hearing test booking was quick and I had an appointment within a few days. Got on my phone during my lunch break and it took about five minutes to sign up. The audiologist was friendly though the wait in the waiting room was a bit longer than I expected. Only thing is I had to call once to change the time, otherwise fine.

Lisa B.
0 people found this helpful

Fine but slow

Got the hearing aids sorted in the end but the whole process took longer than it should have. Booking the first test was simple enough but getting the aids themselves took a few weeks and I had to chase them once by phone. The fit is good and they work well in the kitchen where I was struggling. Just be ready to be patient.

Anthony E.
5 people found this helpful

Booking was spot on

The first thing I noticed was that I could pick the exact time slot on the site and it held it for me straight away. The reminder texts came through the day before and again in the morning. My appointment started on time and the audiologist was patient with all my questions. Nice and straightforward.

Ayesha M.
3 people found this helpful

better than the shop ones

Way better than the cheap ones from the chemist, these actually stay in my ears when I run. The fit is noticeably more comfy and the sound doesn't tinny out at higher volume. Bit pricier but worth it.

Bradley R.
1 person found this helpful

sorted out my hearing quickly

I needed help fast because my son kept saying I'd missed things at dinner and it was getting embarrassing. Booked online on my phone on a Sunday evening and had a slot by the Wednesday. The audiologist was patient and showed me exactly what each setting did. Brilliant.

Amanda B.
0 people found this helpful

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About Hears

Hears is a UK company that sells hearing aids and hearing care products directly to customers online. It offers a range of digital hearing aids, along with accessories such as batteries, cleaning kits and hearing aid maintenance supplies. Customers can book a hearing test and consultation, and the brand is known for supporting people who want to try a hearing aid before they commit to buying one.

The company operates primarily through its website, where people can find information about different hearing aid models and arrange support from its audiology team. Hears delivers its products to customers across the UK and provides ongoing aftercare for people using its devices.

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