89%Would buy again
My old unit had packed in and I needed a direct replacement with the same fittings. I know the area well so I was checking the spec sheets carefully before buying. Everything matched what I needed, and the packaging protected it well for the trip. Ordering was simple and the price was in line with the better independent shops. Happy with it.
Read moreTook way longer than they said to get my order. Ordering was fine, site's easy enough. Emailed them twice and the reply came after three days. Stuff was ok when it turned up but not great.
Read moreI've been a customer for years and I'd tried the big supermarket delivery slots before switching. Here the choice is narrower but everything I want seems to be on the shelf. The delivery windows are tighter and nothing has been swapped out without asking me first. Checkout is quick and I like that I can save my usual order. It's a bit more per item, but the time saved makes it worth it to me.
Read moreTook a good few days to hear back after I sent the documents over, which was longer than I'd like. Once they confirmed everything was fine the money came through quickly and the repayment schedule was clear. The application itself was simple enough to do on my laptop.
Found them through a mate and decided to give it a go for a birthday present. The checkout was quick and I liked that I could choose a delivery slot. The box arrived with one corner slightly squashed but everything inside was fine. Would order again but maybe pack it a bit tighter.
Ordering was easy and the price was fair for what I needed. The only thing was the delivery took a day longer than the estimate on the page. Nothing was damaged and the items were what I'd picked. It's a small thing but I'd have liked a heads up.
I'd say it's a sound place to order from and I've no complaints about the general run of it. The page layout took a little getting used to, though I'm sure that's just me being slow with new websites. Everything arrived as described and the account set-up was straightforward enough. I'd be happy to use them again, and I expect I will.
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The brand is known for its soft, considered aesthetic, with pieces that suit everyday living and the kind of gifting that feels personal rather than generic. Its shop is built for browsing from home, with product pages that describe materials and dimensions so that customers can judge each item before ordering.
Shoppers drawn to simple design and thoughtful homeware or presents make up its customer base, and the collective places its emphasis on a small selection rather than a sprawling catalogue. The company runs its operation online and ships directly to customers across the UK, with orders handled through its own website.
