95%Would buy again
Needed funds to put up a garden room and I've been a customer with them a long time now. The new application was no different to the last one, quick and sensible. The money arrived when it was supposed to and repayments are sorted by direct debit.
Read moreTook ages to get a claim sorted and I'm still waiting on the last bit. Nobody replied for four days when I emailed and the form kept rejecting my bank details. Eventually it went through but the whole thing was a faff.
Read moreGot the rate calculator to show me the monthly figure before I even signed up, which saved me faffing about. Filled in the form on my phone while waiting for the kettle and had an answer the same evening. Money landed in my account the next working day. Nothing to complain about, just what I needed while I was rushing between work and picking the kids up.
Read moreNeeded to cover a bill that was due and wanted the cheapest option I could find. The total cost was fair compared to the others I checked. Application took a few minutes and the money came through the next working day. A bit fiddly finding where to set the payment date, but fine once I did.
Compared to my last lender this was a bit slower to get going, the ID check took a day longer than I expected. Once that was sorted the app was quick and the loan was in my account the next morning. Interest is a touch higher than some, but the repayments are easy to manage.
I did find it took a little while to reach anyone on the phone when I had a question about my statement, but I'm not in a hurry these days. The loan itself was handled very properly. The application was clear, the approval came through without fuss and the funds arrived when promised.
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